Job Introduction


Are you passionate about making a difference in Primary Care?

As a Receptionist you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference. 

This is a zero hour contract - as and when required

Shift patterns are Monday to Sunday 8am - 8pm

Main Responsibility

  • Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention
  • Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
  • Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
  • Demonstrating excellent IT and workload management skills
  • Supporting a varied, complex and changeable service.
  • A range of difficult situations – always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
  • Front of house – demonstrate professional behaviors at all times
  • Understand and comply with confidentiality and information governance policies and procedures
  • Answering telephone calls in a timely and appropriate manner
  • Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
  • Sign post patients appropriately.
  • Operate the Emis Web Clinical system.
  • Process referrals and process Docman (document management system)
  • Open, sort and distribute internal and external post.
  • Participate in any training considered appropriate to the duties of the post.
  • Cover for colleagues in the event of absence through sickness or holidays as required.
  • Support with identification and notification of Health & Safety issues.
  • Ability to work to own initiative but also to take direct and execute tasks efficiently and accurately.
  • Promote effective communication and relationships within the team
  • Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the team

The Ideal Candidate

Experience in this role is desirable but not essential.

You will have qualifications in Maths and English

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Package Description

You will feel valued as a Receptionist within Virgin Care, receiving access to exclusive rewards and benefits including:

  • Up to £18525 and access to our group pension
  • MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
  • Virgin Tribe - our staff benefits scheme which grants you access to premier offers and discount off all Virgin products including flights, holidays, gyms and media, along with regular competitions and giveaways.
  • We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
  • Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
  • Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
  • Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
  • Working in an environment focused on the highest clinical and quality standards with 100% of our services being rated overall good or outstanding by the Care Quality Commission.

About the Company

Virgin Care partner with the NHS and local authorities, providing high quality care for more than 1 million people each year up and down the country.

We are an ambitious, forward thinking and passionate company who strive to make a real difference to people and our colleagues. We re-invest all of the money we earn to improve the experience, deliver ambitious transformations and empower all of our colleagues to make the changes, no matter how big or small, that make a real difference.

We’re committed to equal opportunities and welcome a broad diversity of talent to apply.

We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications. As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all. Virgin Care is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.

Virgin Care Limited, its subsidiary companies and the Virgin Care LLPs are part of the Virgin Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy


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